Microsoft Azure is an ever-growing platform of integrated cloud services that is used to operate and manage applications by means of Microsoft’s global network of data centres. Ninety percent of the Fortune 500 companies trust the Microsoft Cloud.
FrontStage for Microsoft Azure has been developed directly for use in Microsoft Azure and, at the same time, makes it possible to use Microsoft’s Unified Communication cloud platform - Skype for Business On-line (Microsoft Teams). In order to launch FrontStage in combination with Skype for Business On-line, it is necessary to activate the Microsoft Cloud PBX (Microsoft Phone System) service including PSTN Calling, which makes it possible to call fixed-line numbers and mobile phones all around the world. Alternatively, it is possible to use the Cloud PBX service with an on-premise PSTN connection in our data centre (or possibly on-premise) which is in turn connected to your local voice service provider (Skype Telco/VoIP gateway with an interface for connecting the local provider’s voice services). Operators, supervisors and the back-office staff can then use the UC service of Skype for Business On-line together with the FrontStage On-line contact centre application. Whichever approach is adopted, Skype for Business is fully integrated with the FrontStage client application for all FrontStage users. This prevents any conflict of the two services.
FrontStage for Microsoft Azure provides state-of-the-art contact centre services instantly by means of a private cloud
[1]. These services include establishing VoIP (SIP) telephone accounts for operators, supervisors and, if relevant, also back-office staff. Therefore, the service can also include the supply of desktop IP terminals or software telephones. FrontStage for Microsoft Azure brings the benefits of fast service commissioning, high service quality with lower requirements for, and the costs of, internal IT support and global availability.
Modern cloud services bring a wide range of related services from the areas of both infrastructure (Disaster Recovery, Virtual Data Replication, data storage etc.) and applications (connection to private/public voice services, artificial intelligence tools, social networks and their native messaging platforms, analytical tools and BI etc.). If a customer opts for this form of cloud service, they will still enjoy numerous benefits arising from FrontStage’s close integration with the corporate on-premise ICT infrastructure: automatic sign-on to FrontStage for users included in the enterprise domain (Active Directory Federation Services - ADFS), integration with on-premise information systems (CRM, ERP etc.), and connection to the on-premise communication infrastructure (IP terminals, on-premise call and screen recording, connectivity to the enterprise on-premise telephone system etc.). When the cloud is closely integrated with on-premise systems, the set-up actually represents a hybrid cloud infrastructure that is generally considered to have the best prospects in terms of future development.
[1] Please seek more detailed information about the parameters and location of the data centre that provides the service.