27 November

Are you asking the right questions to grow your contact center?  

  0 Attachements   0 Comments      27.11.2023
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Optimize your contact center growth with the right questions. Move beyond platform capacity – ask if your software handles complexity. Our 10-question worksheet guides you in choosing the perfect solution, whether cloud-based or on-premises. Explore integrations and find efficiency. It's not just about our software; it's about your unique needs. Let our worksheet lead you to success. Discover more today!

When you’re looking to expand your contact center, you have a list of requirements to make sure it can run at optimum efficiency.

Most people ask, “How big of a load can your platform handle?” That’s not a bad question, depending on the company you’re asking. This is an infrastructure question, so it’s best to ask the company that handles your network infrastructure.

Asking this to your contact center platform doesn’t really make sense. Whatever platform you choose, they’ll use the same infrastructure that you have in place.

That means you change the question.

Imagine a company that has over 200 contact agents, but has a simple center. There’s only one way to communicate: voice. Sure, it might be a big contact center, but it’s also quite simple. The agents probably don’t need anything more complex than a simple response form stored in a database.

Now, let’s say you’re a smaller company and you’ve got about 10 contact agents. But the tasks of your contact agents are much more complex. They’ve got multiple channels they communicate through, several different products they need to help customers with, and different time zones. This is a completely different beast, and much more difficult to manage.

Here, the better question to ask is “Can your software handle complexity?”

What you really want to know is, as you’re expanding, can the platform manage a solution for your company? Maybe it’s complex, maybe it’s big. You just want to know you’re in good hands and that your contact center platform won’t crash, stutter, or cause complications for your contact agents or company.

Maybe all you need is a simple ready-made solution. Or maybe you need something more customized. Whatever it is you want it robust. A platform your contact agents can use so they are more efficient, you have greater customer satisfaction and an overall better contact center.

We get that. Finding out what works best for you and your company can be overwhelming. That’s why we’ve got a little something to help you.

It’s a simple worksheet that you go through to help you choose the solution that’s right for you.

There are 5 questions. 

You might want a cloud platform or on-premises. Maybe you need special integrations (like data analytics) or you want to go with something simpler. Whatever it is, this little worksheet will help guide you to what you need to know.

No, this isn’t to get you to use our software. We’d love it if you did. But honestly, some contact centers need a different solution. That’s what the worksheet is for. It’s to help you find your way. If you think you’re a good fit with what we provide, then we can have a chat. But for right now, just take a look and we hope it’ll help you get where you need to go. 

Are you asking the right questions to grow your contact center?

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fssmtp-bot@frontstage.cc
Request a FrontStage Demo
Dear
Thanks for your interest in the FrontStage demo. This is an automated response confirming the receipt of your demo request. Our team will get back to you as soon as possible.

Best regards

FrontStage team

London office
86-90 Paul Street, London EC2A 4NE
Telephone: +44 7813 920141

Prague office
Sterboholska 1427/55 102 00 Prague 10 Czech Republic
Telephone: +420 271 004 241