Will robots replace customer care? AI, "Customer care", Chatbot, Robots Number of stars: 0.0/5. Number of Rating 0x. This topic has resonated in the customer care sector for quite some time, which is evidenced by a report from AnswerThePublic – when you enter the topic of “Customer care”, then the most frequently asked questions include “Will customer service be replaced by robots”.
Omnichannel Contact Center as a Source of Information on Customer Experience Cross-sell, Customer, Experience, Omnichannel, Retence, Up-sell Number of stars: 0.0/5. Number of Rating 0x. Why should you use an omnichannel contact center for your customer support line? One of the reasons can be the availability of data containing direct client interactions, all that in a single solution. Analýza těchto dat má velký potenciál podpořit sběr informací o Customer Experience. A podle společnosti Gartner bude do roku 2020 aspekt Customer Experience motivovat až 40% procent projektů analýzy dat.