Give your customers a kick-butt customer experience Number of stars: 0.0/5. Number of Rating 0x. Give your customers an unforgettable experience. Turn your contact center into the heart of your business. A great customer service experience builds loyalty, drives revenue, and leaves a lasting impression. With FrontStage, personalize your customer interactions, reduce churn, and elevate your brand.
War: The Contact Agent vs. AI (Artificial Intelligence) Number of stars: 0.0/5. Number of Rating 0x. The battle lines are drawn. On one side, we have contact agents who provide real human experience. On the other, we have AI automation making things easier, faster, and more objective. For contact agents, the rise of artificial intelligence (AI) poses a clear and present threat to their job security and emotional well-being. Making matters worse, many companies don’t acknowledge their fears and figure it’s just how things are. The idea is - contact agents should just deal with reality and keep doing their job. A company that behaves like this hurts itself - right where it hurts most - the bottom line.
AI, Automation, and Personalization - The Contact Center Perspective Number of stars: 0.0/5. Number of Rating 0x. AI and automation have transformed contact centers, offering benefits like improved efficiency. There are still challenges – such as high costs and integration complexities. When choosing contact center software, prioritize user-friendly design, cost-effectiveness, and seamless integration with existing systems to overcome these hurdles. FrontStage stands out with its intuitive platform, budget-friendly pricing, and robust support, making it an excellent choice for addressing AI-specific challenges and enhancing customer interactions.
Your Voiceless Contact Center: Why NOT to choose it Number of stars: 0.0/5. Number of Rating 0x. Voiceless contact centers can rely on text-based communication. They often struggle with a lack of personalization and increased risk of miscommunication. That’s can negatively impact customer satisfaction. You might have savings at the cost of emotional engagement. The voice can limit your ability to connect with customers on a deeper level. To overcome these challenges, integrate follow up, AI technology and omni-channel strategies is essential for maintaining a personalized, effective customer experience.
Your Voiceless Contact Center: Why to choose it Number of stars: 0.0/5. Number of Rating 0x. Voiceless contact centers, which rely on text-based communication like live chat, social media messaging, and email, eliminate the need for phone or video calls. Key benefits include cost savings, streamlined agent training, and enhanced global outreach, all while reducing infrastructure demands compared to traditional audio and video communication. By embracing the unique advantages of a voiceless contact center, businesses can turn potential limitations into innovative solutions, driving success similar to the strategies used by SpaceX and the movie Top Gun: Maverick.
Common Problems SMBs Face with Contact Centers Number of stars: 0.0/5. Number of Rating 0x. Small to medium-sized businesses (SMBs) face challenges when setting up contact centers. Key issues include cost management and avoiding unnecessary expenses, complex features that may overwhelm smaller teams, integration challenges with existing systems, scalability issues that limit growth, limited reporting and analytics hindering performance insights, and poor customer support from providers. Recognizing these frustrations can help SMBs choose more suitable, cost-effective contact center solutions that enhance efficiency, customer satisfaction, and scalability.
6 steps how your company’s contact centre can boost your ROI (Return on Investment) Number of stars: 0.0/5. Number of Rating 0x. Transform your contact center into a revenue-generating hub to maximize long-term customer satisfaction and increase profitability. Attract top talent. Equip agents with necessary skills. Motivate agents with the right benefits. Reward agents that enhance customer experiences. Build a customer-focused culture. Implement these strategies to optimize performance and achieve the best return on investment in your contact center.
Why should your business give a flip about an Omni-Channel Contact Centre… And what the heck is it anyway? Number of stars: 0.0/5. Number of Rating 0x. Discover the advantages of your Omni-Channel Contact Centre (O3C). Super easy customer communication. Boost productivity. Find out how FrontStage O3C can transform your communication today!
Are you asking the right questions to grow your contact center? Number of stars: 5.0/5. Number of Rating 1x. Optimize your contact center growth with the right questions. Move beyond platform capacity – ask if your software handles complexity. Our 10-question worksheet guides you in choosing the perfect solution, whether cloud-based or on-premises. Explore integrations and find efficiency. It's not just about our software; it's about your unique needs. Let our worksheet lead you to success. Discover more today!
Four Parts to The Ultimate Contact Center Success Number of stars: 5.0/5. Number of Rating 1x. Uncover the secret to ultimate contact center success with these four key elements: an environment for growth, well-documented policies and standard operating procedures (SOPs), comprehensive training, and meaningful consequences for actions. In a world where small businesses are struggling to compete with industry titans, it's critical to understand that losing a customer due to a bad experience goes beyond one sale - it can affect all potential sales impacted by that customer. Learn how creating a bulletproof system can empower your agents, foster a growth-oriented environment, and set the stage for exceptional customer experiences. Learn more about the role of the FrontStage platform in building a knowledge base that will expand agent capabilities and revolutionize your contact center approach. Elevate your business by prioritizing flexibility, creativity and personalized solutions - become your customers' spokesperson for all the right reasons.
Queue-based support: The Way to Better Customer Service Number of stars: 0.0/5. Number of Rating 0x. Optimize your contact center with a queue-based system - first come, first served. Handle large numbers of queries and complaints efficiently. Explore priority options such as urgency and premium access. A well-implemented queuing system offers insights for a better contact center.
Multi-channel vs Omni-channel. What’s right for your contact center? Number of stars: 5.0/5. Number of Rating 1x. Explore the best contact center approach for your business: Multi-channel vs. Omni-channel. Understand the advantages and considerations to make an informed decision. Optimize customer experience, agent productivity, and implementation. Your contact center is a revenue hub—prioritize superior customer service for lasting success. Choose the path that aligns with your goals and enhances your customer experience.
Does customer service via short-text channels have a future? Omnichannel Number of stars: 5.0/5. Number of Rating 2x. If you are thinking about expanding the range of communication channels to include short texts and you are continuously postponing the decision, or you have even rejected this idea for some reasons, we bring you an interview with Lenka Bartizalová, Customer Care Manager at Alza.cz, on this complex topic. Before the winter season, the well-known e-shop launched a solution for servicing client requests via WhatsApp as part of Frontstage. However, for Lenka and her team, which handles hundreds of thousands of requests per month on average, WhatsApp is just another piece to the collection within the family of short-text channels. Therefore, we believe that her experience will help you in your next decision about building your customer communication strategy.
Will robots replace customer care? AI, "Customer care", Chatbot, Robots Number of stars: 0.0/5. Number of Rating 0x. This topic has resonated in the customer care sector for quite some time, which is evidenced by a report from AnswerThePublic – when you enter the topic of “Customer care”, then the most frequently asked questions include “Will customer service be replaced by robots”.
Omnichannel Contact Center as a Source of Information on Customer Experience Cross-sell, Customer, Experience, Omnichannel, Retence, Up-sell Number of stars: 0.0/5. Number of Rating 0x. Why should you use an omnichannel contact center for your customer support line? One of the reasons can be the availability of data containing direct client interactions, all that in a single solution. Analýza těchto dat má velký potenciál podpořit sběr informací o Customer Experience. A podle společnosti Gartner bude do roku 2020 aspekt Customer Experience motivovat až 40% procent projektů analýzy dat.